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Privacy policy

Data deletion policy

Privacy Policy of DocStar

At DocStar, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you access or use our platform. We are committed to maintaining your privacy and ensuring that your data is handled securely and responsibly.

  1. Information We Collect
    We may collect personal information, such as your name, email address, and usage data, when you sign up, log in, or interact with DocStar. We also gather information about how you use our platform to improve our services.

  2. How We Use Your Information
    We use the information we collect to provide, maintain, and improve our services, personalize your experience, and communicate with you regarding updates or support. We do not sell or share your personal information with third parties for marketing purposes.

  3. Cookies and Tracking Technologies
    DocStar uses cookies and similar technologies to enhance your experience, analyze platform usage, and improve functionality. You can manage your cookie preferences in your browser settings.

  4. Data Security
    We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no data transmission or storage system is entirely secure, and we cannot guarantee the complete security of your information.

  5. Your Rights
    You have the right to access, update, or delete your personal information at any time. You can also object to the processing of your data or withdraw consent where applicable.

  6. Third-Party Services
    DocStar may include links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

  7. Changes to This Privacy Policy
    We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

  8. Contact Us
    If you have any questions or concerns about this Privacy Policy, please contact us at [    [email protected]].

By using DocStar, you agree to the terms outlined in this Privacy Policy.

Privacy Policy
Apr 16, 2025

Here’s the streamlined Data Deletion Policy for DocStar, with all deletions happening 30 days after the user moves their data to Trash in‑app. Let me know if you’d like any tweaks.

Data Deletion Policy

1. Purpose

Ensure DocStar users can fully remove their personal and document‑related data upon request, in compliance with Apple App Store and Google Play requirements.

2. Scope

Applies to all personal data and user‑generated content stored by DocStar, including:

  • Account profile (name, email)

  • Documents, pages, attachments, comments

  • Usage logs and metadata

3. How Users Can Request Deletion

  1. Web‑Panel Self‑Service

    • Log in to DocStar via the web panel.

    • Navigate to Settings → Privacy & Security → Delete My Data and Account.

    • Confirm the deletion; your data will move to the in‑app Trash.

  2. Support Ticket

    • Email [email protected] with subject “Data Deletion Request – DocStar.”

    • Include the email address or user ID associated with your DocStar account.

    • We’ll move your data to the in‑app Trash on your behalf.

4. Deletion Timeline

All data in the in‑app Trash is permanently deleted 30 days after it’s moved there. No additional acknowledgement or notification windows apply.

5. Data Affected

After 30 days in Trash, we permanently delete:

  • Documents, attachments, comments, published content

  • Associated metadata (timestamps, sharing settings)

  • Personal profile information

6. Third‑Party Processors

We’ll instruct any subprocessors (hosting/CDN, analytics, etc.) to purge your data within 30 days of it entering Trash, or render it inaccessible if immediate purge isn’t supported.

7. Exceptions & Retention

To meet legal obligations (e.g., audits, tax) or prevent fraud/abuse, we may retain anonymized logs or backups beyond 30 days—but never with any identifiable user data.

8. Confirmation & Record‑Keeping

We retain only a minimal audit record of the deletion request (timestamp, user ID) without any personal data.

9. Contact & Appeals

If you believe we haven’t complied, contact our Data Protection Officer at [email protected]. We’ll respond within 15 business days.

Data Deletion Policy
Apr 16, 2025
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